Here’s my theory: bad bosses want you to be there in person because they think you’re lazy.
My old job: there was a constant cloud of mistrust I got when I worked there, just a feeling of unease. I can’t really describe it. Like everyone was just a little bit unhappy with their job. It wasn’t related to the work we were doing, it was the working conditions. Everyone seemed unhappy with some policy. I consistently heard bickering about management and idiotic decisions, plus the usual customer complaints about clients making bad decisions or doing ridiculous things, but that’s normal and nobody seemed miffed about it, just discussing it.
They had a “hybrid” work setup, each person was “allowed” to work remotely one day of the week, each week. The selection of which day was up to each worker and their team/manager to schedule. The expectation was that someone would be in office at all times on every team. Most teams were 3-4 people, so it generally meant that only one person was working remotely at a time.
So let me compound this, and I’ll note, there’s no exaggeration here, this is what happened. While working, we were obligated to be in a teams meeting all day long, 9 times out of 10 it was expected that we were on cam the entire day. Frequently these teams meetings were only the team in question, but the justification was that we were in there in case a manager/team leader/whatever, could pop in and talk to the team if they needed to, and/or if the manager was working remotely. It was pretty rare that happened. The other excuse was so that the team could chat about challenges and discuss any client issues they needed to collaborate on, which most teams just used text chat to do, so the meeting was unnecessary.
During my time there, I made several suggestions for improvements and they all fell on deaf ears. Nothing changed. The excuses were poor, and I don’t recall them very clearly because they were largely nonsense. Needless to say, the situation sucked.
I had to drive into the office for about 1h+ each day, and at least the same coming home, so around 2.5h of my day was my commute. I pleaded for more work from home/remote, but it was denied at every turn. Add this to the fact that there was no company provided parking, and parking in that area started at about $70/mo, and went up from there. The nearest parking areas were the most costly at $130+ and they were in high demand, some had wait lists for monthly passes because they simply did not have enough parking spots for everyone that wanted them.
There were probably dozens of other frustrations I could list, I’ll limit myself to one more: my job is IT support, and we largely use remote access software for everything, so it literally does not matter where I work from. As long as I have an internet connection, I can do my job.
I didn’t last 2 years under those conditions. I barely made it to 1 year… There’s a whole story as to why I don’t work there anymore, but it’s not relevant to the point. My point is, I was untrusted, and treated as though I should just shut up and create value for the shareholders, and be happy about it. By the way, the shareholders were the managers.
Contrast with the place I’m working now: I’m provided with $1000 of home office set up funds up front. I have a home office already set up, but I found some nice-to-have things that I was able to get with that money. I was shipped a brand new laptop and dock, which the old place gave me a used, old, crappy, end of life/end of support system. They also provided me with a UPS, keyboard, mouse, and three monitors, webcam, headset, etc. Before I even worked my first shift, all shipped to me directly. This job is 100% work from home, and this workplace doesn’t even have an official office space. The only exception is when hands-on is required, or there’s a team event, and we take over a client’s board room for a day, so we can work from there, which has been less than once a month. I’ve met my team in person exactly twice in the three+ months I’ve worked at this place.
Any suggestions I have are discussed and considered. I feel heard. Some suggestions have already been implemented, others are still under consideration or have been denied with good reasons (usually a technical limitation regarding the systems we use). I don’t need to sit in on useless meetings all day that accomplish nothing, I can listen to music while I get things done without being distracted by my co-workers eating their lunch and forgetting to hit mute. I “see” my team once a day for a stand up to check in on progress and workload. I feel supported, trusted, and I’m free to work in whatever conditions I find are most condusive to getting things done.
As a matter of fact: both jobs require time tracking, the old job I struggled to account for (approx) 5 hrs of my 8 hour shift, at the new job, I frequently can account for (approx) 7 hours of my day without issue.
My boss is good, trusting, and friendly. Compared to the cloud of discontent my old boss would inspire, and the work shows through on that. I’m happier, and I enjoy work again.
I recently heard that the old job nixed hybrid and went full RTO.
QED: Good bosses trust that you’ll do your job and let you do that from wherever you can. Bad bosses want to control you into doing it “their way or the highway”.
It’s micromanaging. They don’t know how to lead properly. When I went through McDonald’s shift manager training they taught the concept of letting your workers do their job, so you could do yours. They literally said to work with your hands in your pockets so that you wouldn’t be tempted to take over and get distracted by going back to what you used to do. A Managers job is to provide their team with whatever they need to do their job effectively. A baseball coach wouldn’t go out on the field and bat or play the outfield.
That manager probably started off doing the job you were doing and got promoted by kissing ass or being a toxic worker and therefore causing everyone else to leave/ perform lower because they were avoiding that person.
In that case, the management was basically the founders. They grew the business without any employees, and when it came time to bring on employees, instead of stepping back and letting the employees figure out the best way to get their job done, they’ve rigidly enforced their work methodology on their employees. When you deviate, they get unhappy.
That specific company was a bit of an outlier, the majority shareholder “brags” that he has fired more people than… I don’t remember, I couldn’t have given less of a shit when he said that. I was busy trying to keep my eyes from rolling out of my head. But that’s literally something he said to me in person, with nobody else in the room. Needless to say, that company is shit for more reasons than controlling management.
Needless to say I was already starting to look for the exit after being there for less than a year.
I can’t really talk about why I am no longer employed there, but I can confirm that I did not, at any point, provide two weeks notice as required by law when quitting. Beyond that, my lawyer advises me not to discuss it.
Needless to say, I’m thankful that I’m not working there anymore.
They literally said to work with your hands in your pockets so that you wouldn’t be tempted to take over and get distracted
Yeah this is my experience with managers, alright. When they weren’t around, the actual work to be done always seemed to go just fine! Happy worker anarchy!
My supervisor’s role in various jobs I’ve had was usually to hang out in their back office or chat up other management -level staff all day. Occasionally opening Excel and punching in some numbers once a week. Not to mention the hard labor of scheming up something they could neg you about so you’d feel pushed to make them look better.
That manager probably started off doing the job you were doing and got promoted by kissing ass or being a toxic worker
This. The company will promote its “true believers” who think shift-managing a MickeyD’s is their life’s plateau, who will take the company line as sacred gospel and punish any whiff of potential heresy.
Provide what their workers need? Maybe it was this way at one point. I feel the role of manager now is the job of an idiot task-master, to convince their employees to work harder without what they need.
I will add that the best manager I ever reported to, always took on things that impeded my ability to do work. If a client was being rude or unreasonable, I would shoot him a note about it and he would usually tell me to drop it and move on, that he would deal with the problem… And he did.
The reason good bosses can trust you is that they can quantify your output. Bad bosses just assume an ass in a seat is getting something done.
This is part of the reason sales positions are often the only WFH positions at a company. Their metrics are clear and easily quantifiable, so if someone’s not doing their job you can tell.
Here’s my theory: bad bosses want you to be there in person because they think you’re lazy.
My old job: there was a constant cloud of mistrust I got when I worked there, just a feeling of unease. I can’t really describe it. Like everyone was just a little bit unhappy with their job. It wasn’t related to the work we were doing, it was the working conditions. Everyone seemed unhappy with some policy. I consistently heard bickering about management and idiotic decisions, plus the usual customer complaints about clients making bad decisions or doing ridiculous things, but that’s normal and nobody seemed miffed about it, just discussing it.
They had a “hybrid” work setup, each person was “allowed” to work remotely one day of the week, each week. The selection of which day was up to each worker and their team/manager to schedule. The expectation was that someone would be in office at all times on every team. Most teams were 3-4 people, so it generally meant that only one person was working remotely at a time.
So let me compound this, and I’ll note, there’s no exaggeration here, this is what happened. While working, we were obligated to be in a teams meeting all day long, 9 times out of 10 it was expected that we were on cam the entire day. Frequently these teams meetings were only the team in question, but the justification was that we were in there in case a manager/team leader/whatever, could pop in and talk to the team if they needed to, and/or if the manager was working remotely. It was pretty rare that happened. The other excuse was so that the team could chat about challenges and discuss any client issues they needed to collaborate on, which most teams just used text chat to do, so the meeting was unnecessary. During my time there, I made several suggestions for improvements and they all fell on deaf ears. Nothing changed. The excuses were poor, and I don’t recall them very clearly because they were largely nonsense. Needless to say, the situation sucked.
I had to drive into the office for about 1h+ each day, and at least the same coming home, so around 2.5h of my day was my commute. I pleaded for more work from home/remote, but it was denied at every turn. Add this to the fact that there was no company provided parking, and parking in that area started at about $70/mo, and went up from there. The nearest parking areas were the most costly at $130+ and they were in high demand, some had wait lists for monthly passes because they simply did not have enough parking spots for everyone that wanted them.
There were probably dozens of other frustrations I could list, I’ll limit myself to one more: my job is IT support, and we largely use remote access software for everything, so it literally does not matter where I work from. As long as I have an internet connection, I can do my job.
I didn’t last 2 years under those conditions. I barely made it to 1 year… There’s a whole story as to why I don’t work there anymore, but it’s not relevant to the point. My point is, I was untrusted, and treated as though I should just shut up and create value for the shareholders, and be happy about it. By the way, the shareholders were the managers.
Contrast with the place I’m working now: I’m provided with $1000 of home office set up funds up front. I have a home office already set up, but I found some nice-to-have things that I was able to get with that money. I was shipped a brand new laptop and dock, which the old place gave me a used, old, crappy, end of life/end of support system. They also provided me with a UPS, keyboard, mouse, and three monitors, webcam, headset, etc. Before I even worked my first shift, all shipped to me directly. This job is 100% work from home, and this workplace doesn’t even have an official office space. The only exception is when hands-on is required, or there’s a team event, and we take over a client’s board room for a day, so we can work from there, which has been less than once a month. I’ve met my team in person exactly twice in the three+ months I’ve worked at this place.
Any suggestions I have are discussed and considered. I feel heard. Some suggestions have already been implemented, others are still under consideration or have been denied with good reasons (usually a technical limitation regarding the systems we use). I don’t need to sit in on useless meetings all day that accomplish nothing, I can listen to music while I get things done without being distracted by my co-workers eating their lunch and forgetting to hit mute. I “see” my team once a day for a stand up to check in on progress and workload. I feel supported, trusted, and I’m free to work in whatever conditions I find are most condusive to getting things done.
As a matter of fact: both jobs require time tracking, the old job I struggled to account for (approx) 5 hrs of my 8 hour shift, at the new job, I frequently can account for (approx) 7 hours of my day without issue.
My boss is good, trusting, and friendly. Compared to the cloud of discontent my old boss would inspire, and the work shows through on that. I’m happier, and I enjoy work again.
I recently heard that the old job nixed hybrid and went full RTO.
QED: Good bosses trust that you’ll do your job and let you do that from wherever you can. Bad bosses want to control you into doing it “their way or the highway”.
It’s micromanaging. They don’t know how to lead properly. When I went through McDonald’s shift manager training they taught the concept of letting your workers do their job, so you could do yours. They literally said to work with your hands in your pockets so that you wouldn’t be tempted to take over and get distracted by going back to what you used to do. A Managers job is to provide their team with whatever they need to do their job effectively. A baseball coach wouldn’t go out on the field and bat or play the outfield.
That manager probably started off doing the job you were doing and got promoted by kissing ass or being a toxic worker and therefore causing everyone else to leave/ perform lower because they were avoiding that person.
In that case, the management was basically the founders. They grew the business without any employees, and when it came time to bring on employees, instead of stepping back and letting the employees figure out the best way to get their job done, they’ve rigidly enforced their work methodology on their employees. When you deviate, they get unhappy.
That specific company was a bit of an outlier, the majority shareholder “brags” that he has fired more people than… I don’t remember, I couldn’t have given less of a shit when he said that. I was busy trying to keep my eyes from rolling out of my head. But that’s literally something he said to me in person, with nobody else in the room. Needless to say, that company is shit for more reasons than controlling management.
Needless to say I was already starting to look for the exit after being there for less than a year.
I can’t really talk about why I am no longer employed there, but I can confirm that I did not, at any point, provide two weeks notice as required by law when quitting. Beyond that, my lawyer advises me not to discuss it.
Needless to say, I’m thankful that I’m not working there anymore.
Yeah this is my experience with managers, alright. When they weren’t around, the actual work to be done always seemed to go just fine! Happy worker anarchy!
My supervisor’s role in various jobs I’ve had was usually to hang out in their back office or chat up other management -level staff all day. Occasionally opening Excel and punching in some numbers once a week. Not to mention the hard labor of scheming up something they could neg you about so you’d feel pushed to make them look better.
This. The company will promote its “true believers” who think shift-managing a MickeyD’s is their life’s plateau, who will take the company line as sacred gospel and punish any whiff of potential heresy.
Provide what their workers need? Maybe it was this way at one point. I feel the role of manager now is the job of an idiot task-master, to convince their employees to work harder without what they need.
I will add that the best manager I ever reported to, always took on things that impeded my ability to do work. If a client was being rude or unreasonable, I would shoot him a note about it and he would usually tell me to drop it and move on, that he would deal with the problem… And he did.
I’d take a job under him again in a heartbeat.
Thanks Jeff, you’re awesome.
The reason good bosses can trust you is that they can quantify your output. Bad bosses just assume an ass in a seat is getting something done.
This is part of the reason sales positions are often the only WFH positions at a company. Their metrics are clear and easily quantifiable, so if someone’s not doing their job you can tell.
The time entries on my tickets would disagree with this logic.