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Cake day: August 3rd, 2023

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  • It’s not intended to be a carbon sink. It’s essentially intended to be a more carbon efficient way of producing margarine without having to grow e.g. palm oil and destroy forests. They thought, instead of making plants do the work of turning water and CO2 into fats, let’s just do it in the lab.

    The basic science could work, although it’s usually tough to beat “put seeds into ground and wait” on pure cost. However the fact that they compare this to butter makes me sceptical. Given how wasteful growing a whole cow is just to make some milk fat, it’s easy to look efficient compared to that. They would compare themselves to sustainably produced margarine if they were honest.


  • Airplane mechanics are held responsible for their failures, should we throw that out the window and when they forget to tighten down a bolt that drops a plane just say whelp, better luck next time, lets get George some more training and hope he follows the procedures that are in place to prevent that from ever happening again.

    You are joking, but that’s almost exactly what happens. Aircraft investigations are universally conducted on the basis of not assigning blame, but figuring out how to prevent this in the future.

    The point is that airplane mechanics generally do not forget to tighten bolts out of pure evil intent. They are for the most part just ordinary humans who can be expected to behave as such. Therefore when an error occurs it is a failure of the system, not them personally. Replacing them with another human who makes human mistakes doesn’t fix anything.

    In this case we ask the same thing: what happened that caused things to go so wrong on this set, and what can we change to prevent that from happening again? I’m quite certain that putting this person in jail is not the answer to that question.










  • Maybe. On the other hand, changing out your candidate after one debate doesn’t inspire much confidence. And you lose the advantage a sitting president usually has in elections.

    A new candidate might indeed do better, but the DNC is risk averse as hell. I don’t see them having the balls to make a move like this.




  • Yeah I agree I hate this kind of obstructive customer service

    I work as a software engineer on automated customer service systems like these, and boy let me tell you, obstruction is the name of the game. For example: don’t make the phone number too easy to find on the website because it will lead to too many calls. We nudge people toward the FAQ and such first so they can hopefully find their answer there. Then, we have chatbots like this which contain exactly the same information as the FAQ again. And only then might we offer you contact with a human.

    The essential problem is that support is a cost center, so cost savings is the name of the game. We optimize for metrics like:

    • “deflection” (number of calls averted because we pushed the user into automated tools instead)
    • “first call resolution” (percentage of issues resolved in one contact. How do we know if your issue is resolved? Simple, if you don’t contact us again we assume the issue is fixed)
    • “Average contact time” (pretty obvious, get the customer off the phone ASAP)

    If you manage to get on text chat with a human, typically they are handling two other conversations at the same time, that’s why they seem so absent all the time (and why companies love chat. Much cheaper than calling).

    I’m not saying we’re all diabolical here. There is a general agreement among everyone in the industry that we should help the customer as well as we possibly can. Indeed every CS manager will tell you how important we are to our brand image and NPS, how we strive to be the most customer-friendly company etc. etc.

    But the numbers don’t lie. If you look at the metrics that everyone actually optimizes for, it’s cost cost cost.