• 5 Posts
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Joined 1 year ago
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Cake day: July 7th, 2023

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  • When I first moved into my house I needed to improve the insulation as the existing stuff wasn’t sufficient. I reached out to a spray foam company who sent a salesman around. The guy was incredibly pushy and didn’t care about the minor details. When I was saying it was too much he called his manager up on the phone and was talking to her like she was a piece of shit that he’d trodden in. I reached a point and asked him to leave. About 15 minutes after he’d left the manager called me back directly sounding like she’d been crying, asking for feedback on the guy. Even after I said it was a terrible experience she continued to try and sell the service to me! It was probably some terrible double-act to get sales.

    It left a bad taste, I got the feeling it was a terrible cowboy operation and they were claiming to be one of the major players in the UK. Seeing this and over time reading people’s experiences really makes me feel like I dodged a bullet by not getting foam spray insulation. It all sounded too good to be true.









  • Instances are great, but are also a problem for onboarding.

    Is there a single point of entry for people now? I can imagine there being a website people could go to that asks a few simple questions and sorts (or load balances) people to certain instances. This would of course need some way for people to transfer their accounts in the future should they not be happy with their instance. Additionally each instance would need to have some kind of API call for the single point of entry to create the accounts You could even have a simple survey to gauge people’s interests to help them in the community filtering process and present the mobile apps that are available.

    Just some thoughts of course on how it might be possible to improve the users first experience.


  • Schal330@lemmy.worldtoMemes@lemmy.mlWhich will you choose?
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    20 days ago

    Is the onboarding experience any better? I remember the initial process of joining Lemmy felt very shady and not user friendly. That can be a massive deterrent for people joining. Then on top of that having to filter out all the communities that are not to my taste.

    Overall it was a messy non-user friendly experience, but now that I’m here I’m happy.