It’s gambling. The potential payoff is still huge for whoever gets there first. Short term anyway. They won’t be laughing so hard when they fire everyone and learn there’s nobody left to buy anything.
The tech is already good enough that any call center employees should be looking for other work. That one is just waiting on the company-specific implementations. In twenty years, calling a major company’s customer service and having any escalation path that involves a human will be as rare as finding a human elevator operator today.
It’s gambling. The potential payoff is still huge for whoever gets there first. Short term anyway. They won’t be laughing so hard when they fire everyone and learn there’s nobody left to buy anything.
gets where first?
Get to the point of replacing a category of employee with automation.
Oh! Hahahaha. No.
the vc techfeudalist wet dreams of llm replacing humans are dead, they just want to milk the illusion as long as they can.
The tech is already good enough that any call center employees should be looking for other work. That one is just waiting on the company-specific implementations. In twenty years, calling a major company’s customer service and having any escalation path that involves a human will be as rare as finding a human elevator operator today.