if you have a usb-c to display port, give that a try without a dock
usb-c hub -> usb-c display port only work on high end hubs (i have an alogic right in front of me now that works)
If you’re trying to troubleshoot this, he’s saying to try it with just the cable so that you can identify that it’s the doc causing the issue and not your computer/os/monitor/cables. Remove variables and continue.
You only need a thunderbolt 4 to displayport cable. No dock needed. Most docks are USB-C based (unless you buy a thunderbolt dock) don’t support higher resolutions and may or may not support proper refresh rates.
You can get both HDMI cables and DisplayPort cables that are USB C on the other end. These will plug directly into the USB C ports on the laptop without any docks or adapters involved.
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if you have a usb-c to display port, give that a try without a dock usb-c hub -> usb-c display port only work on high end hubs (i have an alogic right in front of me now that works)
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If you’re trying to troubleshoot this, he’s saying to try it with just the cable so that you can identify that it’s the doc causing the issue and not your computer/os/monitor/cables. Remove variables and continue.
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You come here asking for help and dismiss people trying to help lol
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You’re right
They are telling you not to use ANY dock. Connect the cable to the monitor.
My Macbook drives a 144hz 4K display, so your issue is not your Mac unless you have an Intel based Mac.
Likely it is either the cable or user error.
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You only need a thunderbolt 4 to displayport cable. No dock needed. Most docks are USB-C based (unless you buy a thunderbolt dock) don’t support higher resolutions and may or may not support proper refresh rates.
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You can get both HDMI cables and DisplayPort cables that are USB C on the other end. These will plug directly into the USB C ports on the laptop without any docks or adapters involved.
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Have you tried a direct USB-C to DisplayPort adapter or cable (not a dock)?
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Have you tried a different OS on the laptop?
Have you looked for updated drivers and firmware for the dock?
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But you have this laptop that you want it to work on, genius. Problem is fixable. You’re just being lazy.
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