Troubleshooting Help:
What is your parts list?
CPU: AMD Ryzen 9 7950x
Cooler: Corsair H115i RGB PRO XT
Motherboard: ASRock X670E Taichi
RAM: G.Skill Trident Z5 DDR5-6000 SL C32 DC - 64GB
GPU: XFX SPEEDSTER MERC 310 Radeon RX 7900 XTX
NVMe: Samsung 980 PRO 1 TB
NVMe: WD_BLACK SN750 1TB
NVMe: Corsair MP400 1TB
SSD: SanDisk Ultra 3D 2 TB
SSD: Samsung SATA 870 QVO 4TB
SSD: Samsung SATA 860 QVO 1TB
SSD: Samsung SATA 860 QVO 1TB
HDD: Seagate Barracuda 2TB
PSU: be quiet! Straight Power 11 Platinum 1200W
Case: Corsair 7000D AIRFLOW
OS: Arch Linux
Describe your problem. List any error messages and symptoms. Be descriptive.
My PC shuts down shortly after the Unreal Engine logo when starting Hell Let Loose. I already found out that this doesn’t happen when using a fresh install of the game. It only happens after the second time of starting it. I didn’t change any settings between the first and the second launch of the game.
journalctl doesn’t show any logs related to my issue.
The PC just turns off like someone had pulled it’s power plug. After that, it won’t turn on for some time. Unplugging the power cord for ~2 minutes gets it to turn back on again. Unplugging for ~1 minute doesn’t fix the issue.
Every other game is fine, running CPU and GPU at 100% for extended periods of time is fine. This only happens with Hell Let Loose and only after the second time of launching the game.
My motherboard has two buttons for power and reset, normally those are lit when the PC is turned off. When I trigger my issue, those LED’s aren’t lit.
My temperatures are totally fine, there isn’t much dust built up inside the PC. The whole system is a little over a year old.
List anything you’ve done in attempt to diagnose or fix the problem.
System is up to date, including BIOS, Kernel and all packages. I stress tested CPU and GPU separately and at the same time, my issue didn’t appear.
Alright, that’s all the details I have until now. Does anyone know what could be the cause for this? Thank you very much in advance.
EDIT: Thank you everyone, I’ve decided to replace my PSU. I’ve generally been quite unsatisfied with be quiet! (their fans also kinda suck). I Will report back if that fixes my issue.
EDIT 2: Replacing my PSU fixed my issue. Never buying from be quiet! again.
Had a similar problem, will the system boot if you reset CMOS? Then I’d check the PSU, mine was faulty, looked like 3.3V rail was failing when the load was high and SSD shat it’s pants
PC still boots after resetting the CMOS but the issue isn’t fixed either.
After some research, it seems like your issue is pretty common, and that this game just seems to do that. Doesn’t really look like there’s a fix, my only suggestions would be to make sure your power supply is beefy enough to handle stress tests outside of the game, and plug your PC into a different wall outlet to see if that helps, but I’m willing to bet this is an issue with the game itself.
From what I’ve found it seems like this game has always been a buggy slow mess on pc and in the past year or so I’ve seen several support posts reporting this exact issue, with no fix :/
A buggy game should never be able to crash a PC and prevent it from turning on. Something’s wrong with OP’s PC, and I’m betting it’s the PSU.
Crashing it yes, preventing it from turning on no, I would say OP should def check his psu still, but it sounds like the game is exacerbating existing issues
Wow, really? I didn’t find many related issues when searching online. Would you mind to link a few threads? Thank you :)
A lot of comments in this thread complaining about performance issues:
Thread that OP updates several times saying he’s found no solution even after several hardware changes and software changes:
Another thread about it where people recommend changing the PSU:
Here’s one where it’s even happening on a PS5:
https://forum.psnprofiles.com/topic/140570-game-turns-my-ps5-off/
Here’s a steam post where the developer gives a big nothing burger response:
https://steamcommunity.com/app/686810/discussions/1/3056240878559181348/
Either your motherboard or your PSU are lemons.
I can’t help with your technical issue but I thought youbmight be interested in the community/magazine(kbin) I made for Hell Let Loose. !HellLetLoose
The ! Thing doesn’t seem to have worked properly so https://kbin.social/m/HellLetLoose
Hell Let Loose is a mess, but some suggestions:
- Try to repair Windows, in an admin terminal use:
SFC /scannowand see if it finds any issues. If it does, run it again. Should it not automatically fix things look into the DISM command - It could be unstable RAM, try running with XMP off or only one stick in
- Try running the game in DX12 mode (launch option) and verify the game files in Steam
- Obviously if you have any overclocks or undervolts, disable them and test again
- Did you install your AMD Chipset drivers? If not, do so
- DDU your GPU driver and reinstall it
Your PSU should be plenty (by a lot) and if your PC neither crashes with your CPU or GPU at 100% it should be fine.
Thank you for trying to help. I’m not running Windows though (as written in my post) and most of those things don’t apply to me.
I already tried to run my RAM without XMP.
I don’t have any other overclocks.
Ah, whoops. If it’s not in a Linux community I immediately jump to Windows :)
You probably have 2x32 GB RAM? Or 4x16? Sometimes the RAM configuration is wonky with more slots used, so really try to go with 1x32 (or 2x16) and see if you still have an issue.
But even in Windows Hell Let Loose had issues for me, like stuttering. Going from a 5800X to 5800X3D helped a little, but it could still run better.
- Try to repair Windows, in an admin terminal use:
