I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.
Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?
Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.
families wont work like that
families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.
careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.
Sorry dad I told you don’t call me, open a ticket or I won’t give you support
How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.
I do not get it.
I have used zammad for basically the same thing, looks nice and it’s simple.
You’re right just a bit sad it’s not dockerised
You could setup some sort of form they could fill out. I have a google forms for simple stuff (I know not self-hosted), but you could self host one (or make one) as well. Again, I think nextcloud has a forms plugin, but you could use something like Budibase. Their screenshots even mention ticketing lol. Easiest way to do this imo since your folks will just go to the site with the form, add a description, click some boxes and then you’ll see them later.
I’ve only done basic stuff with Budibase (over kill for what I needed), but you can just slap it on a docker container.
I’d like something with a work flow not a workaround, like uvdesk or osticket but without the other tools than notification mail and ticketing, but if there is nothing more simple I’ll go with those
I mentioned that you should consider if you want your support system on the same infra as the system that could be an issue. Creates a catch 22, but you could look at HESK. Simple, email flow. It’s SysAids free thing. It itself I don’t know if it’s dockerized, but you pull a simple nginx/apache+php install, setup a db container (it may support sqlite, can’t remember) and you’re golden.
I only did super basic stuff with Budibase since I didn’t need all its features, but I believe it does let you make workflows and automations. But unfortunately I couldn’t tell you more about it specifically.
If you need something more complex than a form though, the only other thing I could personally recommend is something like a Kanboard (is on docker, and it has a docker compose file on the github). You can add family to it, they could make a card, and it has automations that you can setup and plugins. The only downside is that it’s not the prettiest option, but it has plenty of functionality.
There’s obviously many other suggestions from others, hope you find something that works for you and the family. And hey, maybe if you find something good, share it too! Would love to see what you come up with.
I have literally been investigating the same thing today. I was looking into peppermint but wrote it off because the container kept crashing. Im going to try again because the maintainer fixed the issue. https://github.com/Peppermint-Lab/peppermint/issues/187
Why haven’t I thought of checking the goat first , thanks for the share , I’ll have a look
I was literally just about to post this very link, haha
Thanks for linking :)
I use Trello, which isn’t at all self hosted but it’s free and ready to go.
Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account
Might look into freescout
Why not kanboard?
I just want them to fill a simple form and have the ticket workflow
That’s what Kanboard does !
Plus one can organize his own tasks… That’s why I thought about it…
I’ll have a look at it then ! Thank you !
OP seems to want something more simple and minimal though. Kanboard is a bit noisy and overkill for this purpose
Zammad
I saw that but it doesn’t have any docker, that a bit of a turn down.
It doesn’t seem to be officially supported, but they do provide instructions for Docker Compose:
Do you need email in/out or are you ok with people having to log in?
We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.
Trudesk, Zammad?
Freescout probably fits the bill and is 100% free - it’s one of those where they give the base platform away and monetize plugins.
On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.