For the largest health insurer in the US, AI’s error rate is like a feature, not a bug.
It’s a very advanced algorithm.
Step 1: would we cover this? No: all good. Yes: consult AI.
Step 2: is the AI recommending we cover this? No: all good. Yes: reconfigure AI and go to step 2.
Anyone company using AI for actual business, without a disclaimer, is daf.
The money made them believe it’s ready to go live.
These are the people giving AI a bad name.
This feels like a recurrence of the dumbassery of yesterdecade with the excitement over algorithms. AI simply is not ready for these sorts of applications. That it was put in charge of anything with any degree of gravity is already a massive failure.
Unfortunately UnitedHealth is big enough that they will pay less than they made.